What happens when a project goes wrong?

We say so, in writing, with a recovery plan and a named owner. Acting responsibly means owning the problem rather than managing the conversation.

Do the same people stay on my account?

Yes. Consultants stay attached to the configuration they built, which is why support tickets rarely need re-explaining.

Is delivery ever subcontracted?

No. Implementation, development, training and support are all delivered by Awansoft consultants in Malaysia.

How do you decide which projects to take?

Focus is a value, not a slogan. If the work sits outside ERP for Malaysian mid-market operations, we say so and point you somewhere better rather than learning on your budget.

How quickly do you respond when something breaks?

Within the response time stated in your support agreement, with a named person attached to the ticket. An answer with a name on it is the standard we hold internally.

How do you keep up with platform changes?

We test each Microsoft and Acumatica release wave on our own environments before your business meets it, and flag anything that touches your configuration ahead of the update.

The foundation of our success

Values guide our decisions, shape our relationships and drive our results. Here is what each one means on a live ERP project.

Right the first timeRelationships that lastDelivered in-house

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What we stand for

Values you can point at in delivery

Our values are the foundation of everything we do. They guide the decisions we make on a project, shape how we treat clients and colleagues, and set the standard we hold ourselves to when nobody is checking.

They are not posters on a wall. Each one below comes with the behaviour it produces on a live ERP project — because a value you cannot point at in delivery is not a value.

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Client retention

Our values

Four commitments, and the behaviour behind each

Each value with the practice it produces when a project is underway.

01

Doing things right the first time

We believe in precision and excellence from the start. Whether it is implementing a new system or solving a client's challenge, we take the time to deliver solutions built to last. No shortcuts, no compromises — just reliable results that stand the test of time.

Configuration decisions documented before they are built, not after
Data migration reconciled to the cent before any go-live sign-off
Customisation only where the standard product genuinely cannot cope

02

We act responsibly and build relationships that last

Our clients trust us because we treat their business as our own. We do not just provide technology; we commit to their success. Acting with integrity and accountability has built partnerships that endure for years, grounded in mutual respect and shared goals.

Named consultants stay attached to your configuration after go-live
Honest advice when a request will hurt you at the next upgrade
Customers from our first years are still on support today

03

We are possible as a team

Great achievements come from collaboration. Every team member's contribution matters. Together we combine our strengths, share our knowledge and push boundaries to turn challenges into opportunities. It is not about working side by side — it is about winning together.

Functional, technical and support consultants in one in-house bench
What we learn on one rollout is built into the next one
No single point of failure on any client account

04

We put a smile on everyone's face at the end of the day

Success is not just about numbers — it is about people. A satisfied client, a motivated team member, a partner who knows they can rely on us. We aim to create moments of pride, because joy is the truest measure of our impact.

Training built into the plan so users feel confident, not tested
Month-end that closes on time, quietly, without heroics
Support answers with a name on them, within the window we agreed

Values in action

How this shows up across a project

In discovery

We map how your operation actually runs before recommending a platform — and tell you if a smaller scope gets you there faster.

In build

Configure first, customise only where Malaysian reality demands it: landed cost, progressive billing, SST and e-Invoice.

In go-live

Rehearsed cutovers with reconciled balances, so day one is a working day rather than a fire drill.

In support

Written response windows, release-wave testing ahead of you, and roadmap reviews that keep the system current.

How we work

The standards we hold ourselves to

Focus, certification, response and staying ahead of the platform — the operating rules our values translate into.

01

Focus

We do ERP for Malaysian mid-market operations — Dynamics and Acumatica, implementation through support. Work outside that, we decline.

02

Certified

Certified consultants on every platform we sell, not just on the brochure. Acumatica Gold Certified Partner, certified across the Microsoft stack we deploy.

03

Response and quality

An answer with a name on it, within the time we agreed. Response windows are written into the support schedule, not implied.

04

Ahead of the platform

We test each Microsoft and Acumatica release wave before your business meets it, so an update is a scheduled event and never a surprise.

FAQ

About our values

What buyers usually ask about how we behave when a project gets difficult.

Mostly in pace and honesty. We spend longer in discovery, we push back on customisation that will cost you at the next upgrade, and we tell you early when something will not work — rather than at user acceptance testing.