Privacy Policy

1. Who we are

The data controller for this website is Awansoft Sdn Bhd (company registration number [to confirm]), Block B-10-11 Plaza Mont Kiara, 2 Jalan Kiara, 50480 Kuala Lumpur, Malaysia.

For anything relating to your personal data — access, correction, withdrawal of consent or a complaint — contact us at awansoft@awansoft.biz.

2. What personal data we collect

We only collect what a business enquiry actually needs. We do not buy contact lists and we do not enrich your record from third-party data brokers.

• Form submissions — name, work email, phone number, company name, job role where given, and the content of your message.
• Enquiry context — the platform, industry, approximate user count and timeline you select on the quote, demo and trial forms.
• Correspondence — emails, WhatsApp messages and support tickets you send us, and our replies.
• Technical data — IP address, browser type and pages visited, in server logs kept for security and troubleshooting.
• Cookies — see clause 9 and the separate cookie policy.

3. Why we collect it, and our lawful basis

We process your data to respond to your enquiry, to prepare and deliver quotations and services, and to meet our legal and accounting obligations.

Marketing email is sent only where you have given consent, and every message carries a one-click unsubscribe. Withdrawing consent does not affect service correspondence about an active engagement.

4. How we use it

We use your data to contact you about the enquiry you raised, to scope and price work, to deliver implementation, development, training and support services, and to keep records required by law.

We do not sell personal data. We do not rent, trade or share it for another organisation's marketing.

5. Who we share it with

We share personal data only with the service providers that make this business run, and only to the extent each one needs. Categories in use are: website hosting, transactional email delivery, our internal CRM, and accounting. The named vendor list is maintained internally and is available on request [to confirm].

Where an engagement requires it, we may share details with the software vendor whose platform you are licensing — for example Microsoft or Acumatica — for licence registration or support escalation.

We may disclose data where required by Malaysian law, a court order or a regulator.

6. International transfers

Some processors — including cloud hosting and email delivery — store data outside Malaysia. Where that happens, we use providers that commit contractually to protection standards at least equivalent to those required by the PDPA.

7. How long we keep it

We keep data only as long as the purpose requires [to confirm with legal advisor]:

• Enquiries that do not become engagements — 24 months from last contact.
• Client records for active and past engagements — 7 years from the end of the engagement, to meet Malaysian accounting and tax requirements.
• Marketing consent records — for as long as consent stands, plus 24 months as proof it was given.
• Server logs — 12 months.

8. Your rights under the PDPA

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to withdraw consent to marketing, to limit how we process your data, and to be told who we have disclosed it to.

Write to awansoft@awansoft.biz or call +60 3 6419 0010. We aim to acknowledge every request within 7 business days and to resolve it within 21 days [to confirm].

We may ask you to confirm your identity before acting on a request, so that we do not disclose data to the wrong person.

9. Cookies

This site sets strictly-necessary cookies so pages work correctly. No analytics or marketing cookies are set without your consent.

The full list, what each cookie does and how to change your preferences are set out in our cookie policy.

10. Security

Data in transit is encrypted with HTTPS across the whole site. Access to enquiry data is limited to the Awansoft staff who need it, over accounts protected by unique credentials and multi-factor authentication.

No system is perfectly secure. If a breach affects your data and creates a real risk to you, we will tell you and the relevant authority without undue delay.

11. Children's data

This is a business-to-business website. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it.

12. Changes to this policy

When this policy changes we update the date at the top of the page. Material changes — for example a new category of processing — are notified by email to contacts who have an active engagement or a live marketing consent with us.

13. How to contact us, and how to complain

Awansoft Sdn Bhd, Block B-10-11 Plaza Mont Kiara, 2 Jalan Kiara, 50480 Kuala Lumpur, Malaysia. Email awansoft@awansoft.biz. Phone +60 3 6419 0010.

If you are not satisfied with how we have handled your data or your request, you may complain to the Personal Data Protection Commissioner of Malaysia (Jabatan Perlindungan Data Peribadi). We would prefer the chance to put it right first.