Support for Awansoft customers
Log a ticket, reach your consultant, or find a guide.
Mon–Fri 9:00 AM – 6:00 PM
Reach us the way that suits the issue
Hours, escalation and where we are
- Mon–Fri 9:00 AM – 6:00 PM · Sat 9:00 AM – 1:00 PM
- +60 3 6419 0010 · +60 10 202 8900
- awansoft@awansoft.biz
- Block B-10-11 Plaza Mont Kiara, 2 Jalan Kiara, 50480 Kuala Lumpur, Malaysia
Escalation path
- 01Your named consultant handles the ticket first.
- 02Unresolved or high-severity issues escalate to the service lead.
- 03Anything still open is reviewed at your monthly service call.
How a ticket is handled
Logged
Every request gets a reference, whether it arrives by portal, phone or email.
Triaged
Severity is confirmed with you, not assumed, and an owner is assigned.
Resolved or scheduled
Fixes go straight through; changes become scheduled enhancements.
Reviewed
Open items are walked through at your service call, with root causes.
Support questions
What existing customers ask us most.
Your company and entity, the module, what you expected to happen, what happened instead, the steps to reproduce it, and a screenshot of the error. That is usually enough to skip a round of questions.
Still have questions?
Our consultants answer within one business day — no obligation, no sales pressure.
Talk to a consultant
Ready to transform your business with technology?
Contact us today to discuss how our software solutions can help you achieve your business goals and drive digital transformation.
- 10+Years Experience
- 100+Projects Implemented
- 30+Team Members
